Refund policy
Return and Refund Policy for FIGO Home
At FIGO Home, we strive to ensure your complete satisfaction with our products. If you are not entirely pleased with your purchase, we're here to assist.
Returns
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Eligibility: Items must be returned within 30 days from the order date to qualify for a refund.
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Condition: Returned items should be unused, in their original packaging, and in the same condition as received.
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Process: To initiate a return:
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Contact our customer service team at supportteam@figohome.com with your order number and reason for return.
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Await approval and further instructions.
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Once approved, ship the item to the provided return address. Please note that return shipping costs are the responsibility of the customer.
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Refunds
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Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original method of payment within 5-7 business days.
Exchanges
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We do not offer exchanges at this time. If you require a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at supportteam@figohome.com with details and photos of the product. We will address the issue promptly.
Contact Us
For any questions regarding our return and refund policy, please reach out to us at info@figohome.us.